Freedom of Information - Contact Centre Benchmarking Data
This data was collected as part of an ongoing program of work aimed at improving performance and reducing costs for telephone contact centres, known as the Performance Management Framework (PMF). The data contained in the spreadsheets represents data held by the Cabinet Office over a two year period and relates to public sector telephone contact centre performance for all central and those local government organisations that participated.
Downloads
- Consumer_Direct_Telephone Network_Data-April09-June10.xls
- File type: Microsoft Excel | File size: 80.00 kB
- DVLA_Telephone Network_Data-April2009-June10 V0-0.xls
- File type: Microsoft Excel | File size: 50.50 kB
- DWP_Telephone_Network_Data-April2009-June 2010_DM V0-0.XLS
- File type: Microsoft Excel | File size: 41.50 kB
- DWP_Telephone_Network_Data-April2010-June 2010_PRS V0-0.XLS
- File type: Microsoft Excel | File size: 33.50 kB
- DWP_Telephone_Network_Data-Jan2009-June 2010_JCP V0-0.xls
- File type: Microsoft Excel | File size: 264.00 kB
- DWP_Telephone_Network_Data-Jan2009-June 2010_PDCS V0-0.xls
- File type: Microsoft Excel | File size: 184.50 kB
- HMRC_Telephone_Network_Data-April2009-June 2010_PRS V0-0.xls
- File type: Microsoft Excel | File size: 98.00 kB
- NHSDirect_Telephone Network_Data-April-June2009 V0-0.xlsx
- File type: Unknown | File size: 13.58 kB
- NHSDirect_Telephone_Network_Data-April-June 2010 V0-0.xls
- File type: Microsoft Excel | File size: 931.00 kB
- Stand -Alone_Telephone-Contact -Centre_Data-June08-June10 V0-1.xls
- File type: Microsoft Excel | File size: 2.99 MB
- UKBA_January - September 2010.xls
- File type: Microsoft Excel | File size: 42.50 kB
- Guide Notes 1
- File type: Microsoft Word | File size: 28.50 kB
- Guide Notes 2
- File type: Microsoft Word | File size: 33.50 kB
- Guide Notes 3
- File type: Microsoft Word | File size: 41.00 kB
- Guide Notes 4
- File type: Microsoft Word | File size: 167.50 kB
- Guide Notes 5A
- File type: Microsoft Word | File size: 210.50 kB
- Guide Notes 5B
- File type: Microsoft Word | File size: 436.00 kB
Publication date: 17/11/2010
