Cabinet Office Propriety and Ethics

Ministers' Correspondence with Members of Parliament

'Treat Officially' Correspondence

12. Although this guidance is primarily aimed at handling correspondence from MPs and Peers, departments should adhere to the principles set out in this guidance when handling correspondence from members of the public. Departments should publish their own detailed guidance for dealing with treat officially correspondence within their department. Departments should monitor and publish their performance in the handling of such correspondence on an annual basis.

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