Publications
All Charter Mark related publications are listed below and are free to
download.
Hard copies of some of the listed publications are available on request by
contacting the Charter Mark helpline: 020 7276 1755.
The Customer Voice in Transforming
Public Services: Bernard Herdan's review of the Charter Mark scheme
and other customer service issues for public services.
Applying for a Charter Mark (pdf, 236kb) Information on each assessment
body.
Children
Are Service Users Too The guide aims to help organisations using the
Charter Mark criteria to focus on children and young people as service
users, and includes practical ideas on how to make this happen.
Charter
Mark Flyer Use it to promote your Charter Mark holding status.
Office of Public
Services Reform publications
Poster Copies of the Charter Mark poster are available to
current Charter Mark holders. If you are a current Charter Mark holding
organisation and have not yet received your poster or would like to order
more copies, please send your contact details to: chartermark@cabinet-office.x.gsi.gov.uk.
Copies of the poster are also available in the Welsh Language.
