New Customer Service Standard
In advance of its launch, Cabinet Office today makes available the final
version of its new customer service standard. We plan to launch the new
standard later this year at which point we will publish printed copies,
open up formal assessment and make available our new website and
self-assessment tool.
We believe the standard will help organisations to further develop their
customer focus and insight; supporting a culture which puts the customer at
the heart of service delivery.
We will keep our website updated on our progress over the coming months.
If you are an existing Charter Mark holder and interested in learning more
about the new standard please contact your appropriate certification
body.
If you are new to both Charter Mark and the standard and want to learn more
please feel free to contact any one of our certifications
bodies or the Cabinet Office
Team directly.
