The Royal Marsden NHS Trust hailed as ‘excellent’ in new national
Healthcare Commission performance ratings
Charter Mark holders for customer service excellence since 1995, The Royal
Marsden NHS Foundation Trust have been ranked as one of the top two Trusts
in the country, during the Health Commission's Annual Health Check.
The Healthcare Commission's Annual Health Check, reveals that the Royal
Marsden received the highest score of excellent for both quality of
services and use of its resources.
The score put us in the top 3.3 per cent of all NHS Trusts across the
country for our use of resources and the top 4.2 per cent for the quality
of the services we provide.
During its assessment, the Annual Health Check asked patients about waiting
times, quality of care, their overall hospital experience and the dignity
and respect they received from staff.
The Royal Marsden received an above average score in all categories
including;
Royal Marsden scoring table
|
|
The Royal Marsden
|
National Average
|
|
Waiting times
|
95
|
85
|
|
Patient information
|
91
|
83
|
|
Relationship with staff
|
84
|
69
|
|
Patient care
|
80
|
69
|
Chief Executive Cally Palmer said:
‘This is a great achievement for the Royal Marsden and it is down to the
hard work, commitment and skills of all our staff.
‘We strive to ensure all our patients receive the best possible care and
treatment.
‘The Annual Health Check performance assessment shows that we are
achieving our goals.’
The Healthcare Commission's Annual Health Check scores organisations in
the NHS on many aspects of their performance, including how well it manages
its finances (use of resources) and the quality of the services they
provide (quality of services).
These scores are based on a range of information gathered throughout the
year. This includes information about whether organisations in the NHS are
meeting the targets and standards set by the Government.
The Annual Health Check replaces the former ‘star rating’ assessment
system.
Cally Palmer said:
‘The Royal Marsden has consistently met all its performance targets and
this is a fantastic achievement by our staff in a challenging healthcare
environment.’
For more information about the Annual Health Check 2005/06, visit the Healcare Commission
website[External website]
