Cabinet Office Charter Mark

News Archive

2007

• 12/11/2007: New Standard Update – Standard Bearers programme 

2006

• 14/12/2006: The Government response to the independent report by Bernard Herdan 'The Customer Voice in Transforming Public Services' welcomes the report recommendations
• 23/10/2006: The Royal Marsden NHS Trust hailed as 'excellent' in new national Healthcare Commission performance ratings
• 10/10/2006: East Coast train operator achieves Charter Mark
• 27/9/2006: Full House for Hampshire County Council Recreation and Heritage Department
• 25/9/2006: Providing Excellent Customer Service in Education Event 12 October 2006 [PDF, 157KB] Book your ticket now.
• 6/7/2006: Business as usual for Charter Mark The Charter Mark Review report made a number of recommendations which will be carefully considered by Government. But for the time being it is 'business as usual' for Charter Mark.
• 3/7/2006: Salford City Council have used Charter Mark to bring about positive customer service improvements.
• 22/6/2006: The Customer Voice in Transforming Public Services [Cabinet Office website] Bernard Herdan has published his review of the Charter Mark scheme and other customer service issues for public services.
• 19/5/2006: Building Control Service achieves Charter Mark Standard The Building Control Service has achieved a Charter Mark Standard for their innovative and consistent approach to customer services.
• 29/3/2006: School celebrates Staff and pupils at Hodgson High School Technology College, are celebrating after gaining Charter Mark, for a third time.
• 8/3/2006: Northern Ireland: Charter Mark celebration: The customer focus approach of 25 Northern Ireland Charter Mark achieving organisations was highlighted at a reception held on the 27 th February in Parliament Buildings.

2005 

• 24/08/2005: Making Public Services Serve the Public: [Word 80KB] Speech by John Hutton - Chancellor of the Duchy of Lancaster to the Social Market Foundation.
• The Minister announced plans to build upon the success of Charter Mark, to review the existing Charter Mark scheme and to develop a new customer service standard to encourage and recognise outstanding customer service across our public services. Bernard Herden, Chief Executive of the UK Passport Service has agreed to undertake the review.
• It is too early to say what changes will be recommended by the review and the timetable has not yet been finalised. We will plan carefully for any changes to ensure that our stakeholders are kept advised and that sensible transition arrangements are put in place.
• 27/06/2005: Scottish Education Minister urges Charter Mark take-up: [Scottish Executive website] Scottish Education Minister Peter Peacock urged schools to apply for the Charter Mark standard to help them drive up standards and focus on the service offered. Mr Peacock said: "I want all schools to deliver a first class service for pupils and parents and the Charter Mark standard is designed to help all public sector organisations focus on delivering excellence. Charter Mark is not about winning a trophy; it is about commitment to ongoing improvement. I hope the schools will use it to drive a change of culture that will help them to become more efficient and responsive to the needs of pupils and parents."
• 27/06/2005: Cash for schools that put customers first: [Scottish Executive website] Schools across Scotland will recieve a £250 grant if they join a scheme to drive up standards of service given to pupils and parents. Education Minister Peter Peacock urged schools to apply for the Charter Mark quality award to help them drive up standards and focus on the service offered.
• 15/3/05 Cabinet Office hosted a reception for Charter Mark holders: This event celebrated the achievement of holders and showcased some examples of excellent public service delivery.

2004

• 11/2/04 Charter Mark Relaunched: An event to re-launch the Charter Mark.

2003

• 22/10/03 The Prime Minister Addresses Charter Mark Winners at Celebration Event in London: Tony Blair addressed guests at a celebration event for 2002 Charter Mark winners in the City of London.