News

17/09/2007: New Standard Update – Transition Arrangements
14/09/2007: The New Customer Service Standard – Final Version
01/06/2007: Corporate Programme News Update
01/06/2007: Latest news on the New Standard for Customer Service: Following the publication of the Government's response to the independent report by Bernard Herdan 'The Customer Voice in Transforming Public Services' the Charter Mark Team in Cabinet Office is now working with colleagues, Charter Mark holders and key stakeholders to develop a new customer service standard which is aligned with the key drivers of customer satisfaction.
03/05/2007: Certification Bodies for the New Customer Service Standard
26/02/2007: Northern Ireland: Charter Mark celebration

Cabinet Office Charter Mark