Criterion 2
Actively engage with your customers, partners and staff
You need to show that your organisation:
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actively works with (engages with) customers, partners and staff to make
sure it delivers high-quality services;
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consults and involves present and potential customers of public services,
partners and staff;
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is open, and communicates clearly and effectively in plain language and
in a number of different ways; and;
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provides full information about services, their cost and how well they
perform.
Download the full criteria [PDF, 135KB]
