EMQC Ltd
People and processes are the cornerstones of any successful organisation.
It is no accident that some of the best performing institutions in the
country have the Charter Mark logo stamped on their letterheads or the
Investors in People flag flying outside their premises.
The fact is that by committing to a process of continuous improvement,
these organisations are striving to maintain systems and standards which
help them become more successful and deliver services that fully meet
customer expectations.
As a key provider of assessment services for over ten years, the EMQC Ltd
recognises the positive benefits to individual organisations that come from
the adoption of quality performance practices.
A not for profit limited by guarantee company, EMQC Ltd operates as an
approved regional Investors in People Quality Centre and provides services
on a national basis covering Work Life Balance, ISO, Lexel and Charter Mark
assessments.
Managing Director of the Derby-based company, Rosie Duncan said:
‘We have a team of experienced Charter Mark assessors located throughout
the UK and they each have extensive experience in handling both individual
assessments alongside corporate development programmes.’
The team has already undertaken over 1,000 Charter Mark assessments with
experience in all sectors including Government departments, local
authorities, hospitals, schools, colleges, the emergency services, housing
associations, voluntary organisations, and GP and dental practices.
Rosie added:‘Our aim is to provide a well-balanced and complementatry
portfolio of services, all geared towards helping businesses and other
organisations to improve their performance through the continuous
development of their people and processes.
‘We provide a rigorous customer focused approach with the flexibility to
manage the assessment process to meet the needs of the organisation.
‘By drawing on their wide experience, our assessors can make suggestions
for improvement and, because of the range of our services, we can offer
organisations the opportunity to be assessed in conjunction with other
quality schemes - providing much-needed economies of scale.
‘By performing joint assessments for complementary standards – where
appropriate - EMQC Ltd can make the whole process more efficient and
effective for the customer and many have already benefited by taking this
approach.’
She explained: ‘Standards including such as Charter Mark are not just the
preserve of larger institutions – they are just as relevant for small and
medium sized organisations and at EMQC Ltd, we are committed to delivering
assessments that are affordable, non-intrusive and user-friendly.
‘All organisations need to clearly demonstrate their capabilities for
'adding value'. Appraisal against recognised quality standards can
give organisations an extremely valuable and tangible edge and, as an
independent and highly experienced assessment company, EMQC Ltd has all the
credentials to meet their needs.
‘We are also intent on providing a consistent service and on making a
positive difference in all that we do.
‘Many larger organisations undertake a number of Charter Mark applications
and EMQC Ltd recognises that greater business and cost benefits can often
be delivered by taking a more corporate approach to such applications.’
Rosie added: ‘We can offer a team of assessors who have undertaken
corporate assessments and an account manager who works with organisations
to determine the business benefits they are seeking to achieve.
‘In such circumstances we take a 'building block'approach towards a
whole organisation assessment and we produce a feedback report outlining
development activities which could be undertaken corporately.’
Contact details
EMQC Ltd
Pentagon House
Third Floor
South Wing
Sir Frank Whittle Road
Pentagon Island
Derby
DE21 4XA
t: 01332 866995
f: 01332 295736
e:info@emqc.co.uk
w:www.emqc.co.uk [External
website]
Contact Name: Sue Dowey
