How can we learn from feedback?
Parents have a say in school life
Sir Francis Hill Community Primary School recognise that parents are an
important group among their service users and want them to have a say. The
school actively invite feedback and have developed a questionnaire, which
goes out with the annual report to all parents at the end of the school
year in July.
The questionnaire invites parents to give their satisfaction rating for
important aspects of school life, and to add their comments on any issue
that matters to them. A parents' committee then analyses the results
over the summer, highlights any issues, which need action or a response,
and then publicises the results through the school newsletter.
An example of changes the school has brought in as a result is the early
publication of key dates to allow parents, especially working parents, to
plan ahead. 'Most of the feedback is very positive,' says
Headteacher Derek Anderson. 'But in our last survey, out of 200
replies, there was a dozen saying they would like more notice of sports
days, parents' evening and so on. We now publish key dates for the
whole school year. This was one issue that was highlighted through the
consultation process and which we responded to.'
The school also conducts one-off surveys, for example to tackle problems
with parking outside school, which led to a new cycle track up to the
school entrances and an educational campaign to encourage people to walk or
cycle.
Want to know more? Contact: Derek Anderson, Headteacher
Tel. 01522 520359, Email: derek.anderson@sir-francis-hill.lincs.sch.uk
Listening to patients and reacting
Performance and user satisfaction levels are monitored regularly by Dr
Kenyon and Partners, and patient questionnaires play an important part in
this process. The Patients' Participation Panel is involved in
conducting surveys of patients, this brings an element of independence to
the survey methodology.
Examples of remedial action include: changes to the open surgery
arrangements, giving priority to young children and a plan to provide
activity tables for children to replace the selection of children's
toys laying on the floor. The surgery receives many letters and other
expressions of appreciation for the service reflecting the high levels of
satisfaction amongst patients.
Want to know more? Contact: Maureen Price, Business Manager
Tel. 02476 516925, Email: maureen.price@gp-m86015.wmids.nhs.uk
